Privacy Policy

Last updated: January 2024

At Shelterly, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

  • Name and contact information (email, phone number)
  • Account credentials
  • Profile information
  • Communication preferences
  • Booking and inquiry history

Automatically Collected Information

When you use our Services, we automatically collect:

  • Device information (type, operating system, browser)
  • IP address and location data
  • Usage data (pages visited, time spent, clicks)
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our Services
  • Process bookings and facilitate communication between users
  • Send notifications, updates, and promotional materials
  • Respond to your inquiries and provide customer support
  • Analyze usage patterns to enhance user experience
  • Detect and prevent fraud and security threats
  • Comply with legal obligations

3. Information Sharing

We may share your information with:

  • Other Users: Your contact information may be shared with PG owners when you make inquiries or bookings
  • Service Providers: Third-party vendors who help us operate our Services (hosting, analytics, communication)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with mergers, acquisitions, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Opt-out: Unsubscribe from marketing communications
  • Data Portability: Receive your data in a portable format

To exercise these rights, contact us at privacy@shelterly.in.

6. Cookies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Understand how you use our Services
  • Provide personalized content and recommendations
  • Analyze site traffic and performance

You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

8. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

9. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: shelterly.in@gmail.com
Address: Bangalore, Karnataka, India